Many of the firms we speak to employ zero intake specialists. If they do, they often lack proper training, which leads to qualified calls being left unanswered and negative impressions made of the firm, all in a matter of minutes. That’s a problem, as 67% of clients choose law firms based on their intake experience.

These learnings led to the creation of our legal intake training service, which is planned, created, and executed by a veteran intake manager. Each customizable training contains engaging lessons, guidelines and checklists as well as downloadable scripts and exercises.