January 2023

Hint: They're just as important as lawyers Your intake specialist is your firm’s gatekeeper. They’re responsible for helping the firm run smoothly by bringing in good cases and directing unqualified cases elsewhere. Do you have a dedicated intake department? If not, your receptionist is probably drowning in calls, unsure which are qualified and which aren’t, meaning your firm is losing out on quality prospects. Making a clear distinction between intake and reception is a surefire way to increase staff productivity and bring in more, better cases. It begins by developing a consistent process for handling intake, and EverSpark can help with that process. Our brand-new ESIgnite legal