Why Bad Reviews Are Good for Your Business
We get it: online reviews are tricky. They’re almost like a game of Battleship. You have to tread carefully and provide all your services perfectly without a flaw, lest a client leave a one-star review. Right? Not necessarily. Your firm should do its best to gain and retain clients, but you don’t actually have to […]
4 Ways to Build Strong Client Relationships for Law Firms
The world is changing. Since 2008, legal services have evolved drastically from a seller’s to a buyer’s market. Client expectations are growing daily, and the same-old, same-old tactics for maintaining client relationships just don’t hold up anymore. The truth is, if your law firm doesn’t invest in customer relationships, they will be one-time clients. That […]